Shipping Conditions
1. General Information
All orders are subject to product availability. If there are any issues with the inventory of any of the items you have ordered, we will notify you as soon as possible and offer you an alternative or the possibility of a refund.
2. Shipping Times
Orders are processed and shipped within [X] business days after payment confirmation. Delivery times will depend on your location and the shipping method selected:
- Standard Shipping: [X-Y] business days.
- Express Shipping: [X] business days.
- International Shipping: [X-Y] business days, depending on the destination country.
Please note that these times are approximate and may be affected by circumstances beyond our control, such as customs delays or adverse weather conditions.
3. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of the package. The exact costs will be displayed during the checkout process before you complete your order.
- Domestic Shipping: Starting from [€X].
- International Shipping: Starting from [€X], depending on the destination.
We offer free shipping on orders over [€X] within [country or region].
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the courier's website.
5. International Shipments
For shipments outside of [your country], taxes, duties, and customs fees may apply according to the laws of the destination country. These charges are the buyer’s responsibility and are not included in the shipping costs.
6. Delivery Issues
If you experience any issues with the delivery of your order, such as unexpected delays or failure to receive the package, we recommend contacting our customer service at [email or phone number] as soon as possible so we can assist you in resolving the situation.
7. Shipping Address
Please ensure that you provide a correct and complete shipping address when placing your order. We are not responsible for packages sent to an incorrect address due to an error made by the buyer.
8. Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been shipped, we will not be able to make changes or cancellations.
9. Contact
If you have any questions or concerns about our shipping conditions, please do not hesitate to contact us at [email address] or [phone number]. We are here to help.